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Lehigh Valley, PA
Salary: $40,000.00 to $50,000.00 /year

Service Manager

Reports To: Community Manager

Company: DLP Real Estate Management

Compensation: $40,000-$48,000 commensurate on experience

Location: Lehigh Valley PA

Benefits: Health, Dental and Vision Insurance, 401(k) with company matching, Voluntary Insurance, 3-weeks Paid Time Off, Holidays, Learning/Educational Incentives, Living Fully Well-being Program, Flexible Work Schedule, Company Events, and the incredible feeling of fulfillment from making a difference in the lives of others while achieving your dreams and goals!

DLP Real Estate Management- Provides world-class property, asset, and construction management of multi-family communities, in addition to single family homes and select commercial assets. Home of the Elite Resident program and the management company of the Dream, Live, Prosper, and Village apartment communities.

Summary: Fast growing Property Management company is looking for an experienced, skilled, motivated, and organized individual to join our service department.

What you have already achieved:

  • 3+ years in comparable role with experience in 200+ unit assets &/or multisite
  • Experience providing amazing customer service at a luxury lease-up community
  • Experience supervising up to two Service Techs
  • Experience and belief in providing extraordinary service to residents
  • Must be HVAC certified and preferable CPO certified with experience in pool maintenance
  • Experience working alongside construction teams on capital projects
  • Experience in electric repairs, plumbing, sheetrock, and all apartment maintenance and turn needs, including plaster, drywall repair, painting, and appliance repair
  • Experience in lock replacement
  • Experience in apartment tnit turnovers in 5 days or less
  • Have valid driver’s license, clean driving record and a reliable vehicle
  • Possess own basic tools
  • Computer skills such as Google Suite and Property Management software
  • Budget conscious
  • Able to dispatch/request vendors only when needed
  • Maintain inventory control and stock ordering

What you are great at:

  • Wow-ing residents with impeccable service
  • Leading a team of Technicians and working alongside Contractors, while being gritty enough to handle the workload of the service and maintenance needs
  • Have “ownership” of the service department’s goals, focuses and achievements, and partner with the Community Manager to provide the best living experience for residents
  • Creating cost-saving initiatives and managing a budget properly
  • Responding to resident maintenance and service requests within 24 hours
  • Manage the maintenance team’s hours, daily focus, and on-call schedule
  • Lead the team by example and provide mentorship and coaching
  • Prepare vacant apartments and for move-in
  • Make all repairs/replacements necessary for the apartment to be occupied properly
  • Paint apartments, hallways, and area outside entrances as needed
  • Clean out all trash from before, during, and after make-ready
  • Assist in other areas of the property including HVAC, pool maintenance, painting, electrical, plumbing, drywall, and appliance repairs
  • Maintain grounds and keep communities free of trash and debris
  • Respond to any emergency calls as the primary contact after-hours
  • Identify and correct hazardous property conditions
  • Look for needed maintenance or liability hazards and repair/report to the Community Manager
  • Vendor Relations: oversee the relationship with the service-providers, including waste removal, supply providers, and appliance companies
  • Properly maintain the maintenance shop, ensuring it is correctly stocked without excessive spending
  • Be accountable to all loss prevention initiatives as they pertain to maintenance and service items
  • Manage the OpEx maintenance budget with oversight by the Community Manager to ensure spending is in-line for the asset
  • Submit POs through Appfolio for the Community Manager’s pre-approval in purchasing necessary maintenance items
  • Perform all maintenance duties that a Technician and Groundskeeper are tasked with to lead by example, and ensure the team is performing optimally
  • Patience and ability to train up the Service Team
  • Schedule all vacancies for 5-day turns
  • Assign service requests to best qualified service personnel to be addressed within 24 hours
  • Assist in other areas of property including HVAC/heating, pool maintenance, painting, electrical, plumbing, drywall, appliance repairs

Who you will work with :

  • 350+ Employees Ready to help with any project
  • 35 Community Managers all up and down the east coast
  • A Dedicated WOW President and SVPs to insure your success
  • Two Regional Service Managers and a SVP of Service Quality to partner with

What you’re motivated by:

  • A fast pace. We’ve grown exponentially and new team members continue to join our DLP family.
  • An executive leadership team that trusts each other, communicates effectively, and is committed to helping team members grow, both personally and professionally.
  • Visionary, smart, and thoughtful CEO. Ours is the kind of leader you read about, hope to work with, and learn from.
  • A culture focused on developing and investing in team members – coaching, training, and supporting each other. We have a mantra of “Leaders made here” at DLP, focused on developing and growing leaders.

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