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Florence, SC
Salary: $47,000.00 to $52,000.00 /year

Role: Community Manager

Reports to: Area Manager

Company: DLP Real Estate Management

Compensation: $47,000 -$52,000 annually plus bonus potential

Location: Florence, SC

​Benefits: Health, Dental and Vision Insurance, 401(k) with company matching, Voluntary Insurance, 3-weeks Paid Time Off, Holidays, Learning/Educational Incentives, Living Fully Well-being Program, Flexible Work Schedule, Company Events, and the incredible feeling of fulfillment from making a difference in the lives of others while achieving your dreams and goals!

DLP Real Estate Management- Provides world-class property, asset, and construction management of multi-family communities, in addition to single-family homes and select commercial assets. Home of the Elite Resident program and the management company of the Dream, Live, Prosper, and Village apartment communities.

Summary : DLP Property Management is a fast paced company quickly growing in your area! The Community Manager is a critical role responsible for ensuring the apartment community is successful in providing a top resident and customer experience while also ensuring the business is profitable in achieving financial goals. This dynamic leader will focus on managing and developing a team of top performers that treat the community like an owner and maintain that community in line with company policies and standards.

What you have already achieved:

  • Built a great team and watched them surpass leasing and financial goals
  • Have at least three years of proven multifamily management experience
  • Proven ability to drive positive results while representing and promoting core values
  • Excellent verbal and written communication skills
  • 3+ years experience in building and managing a cohesive team
  • A strong background in multifamily property management is required
  • Solid analytical skills and working with income statements and financial statements
  • Proven examples of responsibility for driving customer/resident satisfaction
  • Ability to take initiative and act as an owner when making reasonable decisions for your community
  • Building and developing a team during time of stability and time of uncertainty.
  • A love of developing others
  • Documented success in a strong customer experience and successful in person and online client satisfaction
  • Appfolio, G-suite, and Microsoft Office experience is a plus

What you are great at:

  • Develop and maintain positive resident relations creating a WOW customer experience for each community under your management by offering unparalleled customer service
  • Achieve 93% occupancy within the first 90 days of employment. Maintain 95% occupancy going forward through management of marketing efforts, including extensive outreach and relationship building with major employers, businesses, schools etc. nearby.
  • Provide day to day operations management of the community performance while emphasizing positive responses to concerns of residents and prospects, and increasing the value of the property
  • Increase resident satisfaction and improve your Google rating to 4.5 or above by end of QTR 4
  • Ensure timely rent collection and eviction filing each month. Reduce delinquency to 9% or less at closing each month
  • Reach 85% resident online or off-site payment participation
  • Manage unit make-ready process to ensure units are made ready for occupancy within 7 days of move out
  • Curb appeal, resident satisfaction, preventative maintenance with RPRS 95% ratio
  • Renew 70% leases with 5% minimum increase or at current market rate in accordance with the budget and business plan
  • Make decisions for the community keeping in mind the founder’s mentality of managing the community like the multimillion dollar business that it is.
  • Promote the community and its lifestyle within the market through outreach marketing, positive word of mouth referrals, clean, attractive curb appeal and positive online reviews posted by current residents
  • Manage in accordance with the business plans for the community ensuring that budget goals are met. Review financial statements for accuracy, complete variance reports and complete accurate forecasting.
  • Seek solutions and proactive opportunities to drive revenue, increasing rental rates and other income opportunities at the community while also managing expenses to remain in alignment with business plan and budgets.
  • Complete administrative duties associated with managing the community including the work schedule for office and service team members. Ensure individual employee time cards are completed each day.
  • Physically show available apartments to prospective renters, sell prospective renters on the benefits of living at this community, accept and process applications, and perform lease signing and new move-in orientation
  • Represent DLP and the community in a positive leadership manner acting as a mentor to Community Managers and other property management team members.
  • Assist with acquisition due diligence and the onboarding of new team members or new communities upon request.
  • Act as a leader within the onsite community teams assisting with other duties as assigned by the property management leadership team; develop and train the office team
  • Manage relationships with prospective and future residents ensuring the community team communicates changes in delivery schedules, updates on construction and all other pertinent information in a timely fashion
  • Conduct monthly 1on1 alignments & huddles held with all team members, to insure 95% are A-Team Members.
  • Conduct ongoing weekly property inspections to ensure vacant units meet DLP occupancy standards. This includes walking the grounds, model apartments, vacant apartments, amenity areas, common hallways, breezeways, restrooms, clubhouse, office and all other areas of the community to identify concerns and ensure these areas are maintained in a clean, quality manner at all times
  • Perform 2 hours of dedicated outreach weekly
  • Ensure that the property Inspection results in a score of 95% or higher
  • Maintain 1 hour response time to all emails and 2 hour response time to all phone calls
  • Manage the sales and leasing process at the community. This should include the creation and execution of a robust sales and customer follow-up plan for all prospective renter’s visit to the community, recording and documenting visits and closing of the sale throughout the application, lease documents and move-in within the Appfolio system
  • Lead the community’s lease renewal efforts for the property focusing on increasing revenue and securing longer term leases
  • Prepare required weekly and monthly sales, financial and other reports as required.
  • Make recommendations for the necessary steps to improve leasing performance, initiate and execute lease renewals and signings
  • Ensure that the Service Manager and service team are successfully managing work orders, make ready turns, supplies, preventive maintenance and inventory as budgeted and planned. Strive to have all service requests completed within 48 hours.
  • Plan, schedule and attend monthly resident events designed to promote a sense of community with residents to increase resident satisfaction, overall value perception and resident retention.
  • Upon request, assist with training or helping other DLP communities in the area.
  • Provide onboarding training and ongoing training and development to team members

Who you will work with :

  • 350+ high energy team members ready to assist with any project
  • An experienced top-level leadership team that is dedicated to helping you grow
  • A service team and office team that are performance and quality driven

Who you will work with :

  • 350+ high energy team members ready to assist with any project
  • An experienced top-level Leadership team
  • Passionate and supportive directors and VPs to insure your success!

What you’re motivated by:

  • A fast pace. We’ve grown exponentially and new team members continue to join our DLP family.
  • ​An executive leadership team that trusts each other, communicates effectively, and is committed to helping team members grow, both personally and professionally.
  • Visionary, smart, and thoughtful CEO. Ours is the kind of leader you read about, hope to work with, and learn from.
  • A culture focused on developing and investing in team members – coaching, training, and supporting each other. We have a mantra of “Leaders made here” at DLP, focused on developing and growing leaders.

Our Purpose: Dream. Live. Prosper. Passionately creating prosperity through Real Estate.

Our Mission: Lead and inspire the building of wealth and prosperity with our partners through the execution of innovative real estate solutions.

Our BHAG (Big Goal): 100,000 solutions provided for and from real estate.

DLP Real Estate Capital is the parent company of the DLP family of companies and includes:

DLP Realty- A leader in providing innovative solutions to home buyers and sellers, as well as active single and multi-family investors and builders. Home of the Guaranteed Sale program and the Immediate Buyout Program through DLP Offers.

DLP Capital Partners- The leader in providing passive real estate equity and debt funds that offers consistent and reliable high-yield returns directly to high-net-worth investors and through their advisors. Home of the 6-10% fixed return.

DLP Real Estate Management- Provides world-class property, asset, and construction management of multi-family communities, in addition to single-family homes and select commercial assets. Home of the Elite Resident program and the management company of the Dream, Live, Prosper, and Village apartment communities.

DLP Lending- The leader in providing investment housing funding to active single-family and multi-family investors, in addition to privately owned home builders throughout the eastern, southern, and midwestern United States. Home of the Elite Line of Credit Program.

Our Achievements: DLP Real Estate Capital has over $900 million in assets under management, and since our founding, has closed over 15,000 real estate transactions totaling more than $3 billion.

  • Accolades:
  • We’ve been ranked by The Wall Street Journal as one of the Top 15 Real Estate professionals in the country, including #1 in all of PA and NJ for the past 5 years in a row.
  • We’re one of the fastest-growing companies in the US, ranked by Inc. 5000 for 7 consecutive years.
  • Earned the #3 spot for Americas’ Fastest Growing Companies 2020 in the real estate and property category by Financial Times
  • We continue to win many workplace awards each year, including Top Workplace, Best Workplace, 40 Under 40, and Fastest Growth in both PA and Florida.
  • Live the DLP Core Values:
  • Driven For Greatness
  • Leadership
  • Perseverance and Passion for Long-Term Goals: GRIT
  • Enthusiastically Delivering WOW
  • Living Fully
  • Innovative Solution Focused
  • Twenty Mile March
  • Execution & Excellence
  • Humble Confidence
  • Stewardship

If you share our core values and can drive results in a thriving and fast-growing company, we look forward to speaking with you! While our company has grown to 350+ team members, our team approach allows us to maintain an entrepreneurial spirit while driving toward results. Our team members are engaged and driving results that make a real difference in achieving our Mission. You’ll be noticed and recognized while being provided with tremendous opportunity for growth and continuous learning.

We are looking for ROCK STARS to join our collaborative team. Are you driven for greatness? If so, we may be a perfect match! If you feel that you have the drive, knowledge, skills, and experience to truly be successful in this role, we want to hear from you today!

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